Track your repair

Check your repair status.

Enter your ticket number along with the phone number or email you gave at drop-off. Both are required to keep your info private.

Used only to confirm this repair belongs to you — never stored or shown to anyone else.
Status
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Start Date
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Est. Completion
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What the statuses mean

No guessing where your PC stands.

Step 1

Received

Your PC's in hand and logged in. Diagnosis or work is about to start.

Step 2

Diagnosing / In Progress

Actively being worked on — troubleshooting, repairing, or assembling.

If needed

Awaiting Parts

Work is paused while a part gets sourced. I'll reach out with details if this applies to you.

Step 3

Ready for Pickup

All done and tested. Ready whenever you are.

Complete

Completed

Picked up and closed out. Thanks for trusting BuildsByVic with your PC.

Status looks off?

Reach out any time and I'll clarify exactly where things stand.

Can't find your ticket?

Double-check the ticket number from your intake receipt, and make sure you're entering the same phone or email you gave when you dropped off your PC. Still stuck? Just reach out directly.